DialKent.org.uk

	A FEW QUESTIONS AND ANSWERS ABOUT DISABLEMENT INFORMATION AND ADVICE LINES What is Dial? A free, impartial and confidential service of information,advice and in some cases practical help provided by people with direct personal experience of disability. Aims and Objectives Dial Kent's aim is to provide a free, impartial and confidential service of up-to-date information and advice to disabled people in Kent. The service is run entirely by volunteers, many of whom are disabled themselves. We have a great deal of information covering a wide variety of subjects relating to all aspects of disability. We have been awarded the Community Legal Services Quality Mark and appear in their Directory.We have also been awarded the Dial UK Quality Mark. Dial UK is the national co-ordinating group for the network of advice centres for disabled people. Who can use it? Anyone with a query or problem connected with any aspect of disability; for instance: Disabled people, their families and friends Professional-doctors, socailworkers, architects Voluntary and statutory agencies Students and researchers How is it available? By telephone, letter, or by personal visit. Telephone queries are dealt with directly, wherever possible or appropriate, backed up by documentary information in some cases. What kind of information is available? All the main publications in the field, e.g. books,magazines,papers, government publications, are examined and all the relevant information noted and filed. This forms the documentary background to current awareness of the service. A library of books relating to disability problems is available, please ring for further information. What kind of enquiry can be answered? Income and benefits Aids, equipment and appliance Leisure activities and holidays Access and Mobility Welfare rights Housing, accommodation and care Education and employment Rehabilitation and training Voluntary organisations and their work Local welfare services Legislation. Reports and other literature Personal relationships and sexual problems Information about specific impairments and disease DIAL also offers a Wheelchair loan service, which is free of charge, but we do ask for a donation. Referral to other services Some problems such as tribunal work may fall outside the expertise of Dial Kent. In such cases an appropriate referral can be arranged. Dial is a free service, but we recommend that you check about any possible cost if we refer you to another agency. Who pays for Dial? Dial is a charity staffed entirely by volunteers . We receive a grant from social services, but there is always a short fall between what we are given and what we need to continue our service.. If you would like to make a donation it would be very gratefully accepted.

A FEW QUESTIONS AND ANSWERS ABOUT DISABLEMENT INFORMATION AND ADVICE LINES

What is Dial?

A free, impartial and confidential service of information,advice and in some cases practical help provided by people with direct personal experience of disability.

Aims and Objectives

Dial Kent's aim is to provide a free, impartial and confidential service of up-to-date information and advice to disabled people in Kent. The service is run entirely by volunteers, many of whom are disabled themselves. We have a great deal of information covering a wide variety of subjects relating to all aspects of disability.

We have been awarded the Community Legal Services Quality Mark and appear in their Directory.We have also been awarded the Dial UK Quality Mark. Dial UK is the national co-ordinating group for the network of advice centres for disabled people.

Who can use it?

Anyone with a query or problem connected with any aspect of disability; for instance:

Disabled people, their families and friends

Professional-doctors, socailworkers, architects

Voluntary and statutory agencies

Students and researchers

How is it available?

By telephone, letter, or by personal visit. Telephone queries are dealt with directly, wherever possible or appropriate, backed up by documentary information in some cases.

What kind of information is available?

All the main publications in the field, e.g. books,magazines,papers, government publications, are examined and all the relevant information noted and filed. This forms the documentary background to current awareness of the service. A library of books relating to disability problems is available, please ring for further information.

What kind of enquiry can be answered?

Income and benefits

Aids, equipment and appliance

Leisure activities and holidays

Access and Mobility

Welfare rights

Housing, accommodation and care

Education and employment

Rehabilitation and training

Voluntary organisations and their work

Local welfare services

Legislation. Reports and other literature

Personal relationships and sexual problems

Information about specific impairments and disease

DIAL also offers a Wheelchair loan service, which is free of charge, but we do ask for a donation.

Referral to other services

Some problems such as tribunal work may fall outside the expertise of Dial Kent. In such cases an appropriate referral can be arranged. Dial is a free service, but we recommend that you check about any possible cost if we refer you to another agency.

Who pays for Dial?

Dial is a charity staffed entirely by volunteers . We receive a grant from social services, but there is always a short fall between what we are given and what we need to continue our service.. If you would like to make a donation it would be very gratefully accepted.

We Have a Community Legal Service Quality mark